We’ve entered a new age – the age of the empowered consumer.
In this white paper we will highlight how Amazon and Uber have shifted the paradigm of supply chains and new customer expectations for deliveries, how UPS has taken steps to meet these needs and how enterprises that deliver can create competitive advantages to get ahead.
How Uber and Amazon changed the game
3 keys to creating competitive advantage
Leveraging technology to engage customers
Creating a customer centric supply chain
5 characteristics of a customer centric supply chain