CREATING CUSTOMER CENTRIC SUPPLY CHAINS

Creating Customer-Centric Supply Chains can be a tricky thing, especially since it is a departure from the “traditional” supply chain model. While each business has its own operational needs, there are a few concepts that are relatively universal.

  • How Uber and Amazon changed the game
  • 3 keys to creating competitive advantage
  • Leveraging technology to engage customers
  • Creating a customer centric supply chain
  • 5 characteristics of a customer centric supply chain
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ENGAGING YOUR CUSTOMERS DURING THE LAST MILE

In today’s on-demand environment, customers want to have full visibility over their deliveries, as well as an open line of communication with both the business itself and the person making the delivery.

  • The new challenges of last mile deliveries
  • Seismic shifts in customer expectations
  • Leveraging technology to engage customers
  • Creating open channels of communication
  • Keys to operational efficiency
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BUYING GUIDE: CHOOSING A LAST MILE LOGISTICS PLATFORM

In a complicated technological landscape that demands real-time results, businesses in the logistics industry understand that they need some kind of platform solution to support their last mile logistics. However, many don’t realize just how pivotal this kind of technology is.

  • Why do I need to invest in a last mile logistics platform?
  • What are some industry stats that help make the case to invest in a last mile logistics platform?
  • What are the key last mile logistics platform must-haves for each stake holder in the company?
  • What features are an absolute must for any last mile logistics platform?
  • What should I do next?
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