Manage All Deliveries and Tasks From a Single Dashboard
Powerful Dispatching Options
All drivers receive all orders and you enable them to choose to accept it. The first driver to grab the order, gets it! This is especially helpful for hectic businesses that prefer a no-touch solution for managing their deliveries.
Automatically dispatch orders to the nearest available driver. Tasks can be auto started based on Time (when they were scheduled), Priority, or Distance.
Don't worry, you could always dispatch manually as well!
PLAN, MANAGE, ANALYZE
REAL TIME DRIVER TRACKING
Know where your drivers are at all times, if they are on/off shift, late to their destination or en-route. Easily see when your drivers will be arriving back to base so you can prepare items for delivery accordingly.
Smart alerts notify the dispatcher when a driver is about to be late, or forgot to announce his or her arrival to the customer. With smart alerts, you will always be able to keep your customers happy.
MEASURE WHAT MATTERS
Numbers don't lie and with Bringg you will be able to pull reports that will give you a full view of your logistics operation. Track things like customer ratings, delivery times, on/off shift times and more.
With Bringg’s planning phase feature, businesses can plan how they will assign tasks and set routes without drivers having visibility. While in planning phase, tasks will only be able to be seen via the dispatching dashboard and not by drivers.
Enhance communication between the dispatcher and driver with in-app messages. The messages appear, in real time, within the driver application. With subtle sound effects, you can be sure that any update or message you send will be seen by the driver.
For detailed “play by play” picture of previous tasks, the new Delivery Play option allows you to re-play any order that has been completed. Watch the delivery re-play through the map, seeing the route that the driver took, as well as how long it took them to get there.
ACCESS LEVEL SECURITY
Assign access levels to different users within your account, enabling only certain features to certain roles while limiting administrative controls - such as dispatch and admin.
For businesses such as restaurants, RDSs, couriers and others having longer routes with multiple waypoints can often be a must. With Bringg, create routes with multiple waypoints for more efficient deliveries.
Make Bringg reflect your brand’s look and feel with delivery pin and destination flag customization. Add your company logo to the mobile customer app and apply brand colors to your Bringg dashboard.
“SUPER USER” MODE
With “Super User Mode,” you can see a live status of the deliveries from all of your merchants. Assist your customers by addressing their questions about the status of a delivery status in real time.
The Bringg solution enables businesses to divide workforces according to their area, speciality or any other variable. Assign tasks to pre-designated "teams" of drivers, or individual drivers within those teams.
FULL DRIVER VISIBILITY
With Bringg you will accomplish the ultimate goal of modern supply chains - 100% visibility over drivers. Never again find yourself not knowing where a driver is at any given time.
Bringg is used in over 50 countries, so we know how important it is to have a platform that can work in any language. Bringg can be customizable to be used in a wide variety of languages. Just let us know which one you want, and we'll set it up.
EMBED INTO ANY APP
Already have a native mobile application for your business? Bringg’s tracking screen seamlessly embeds into any app. Now your customers will receive a native push notification allowing them to access the tracking functionality that Bringg provides.
APIS AND WEBHOOKS
The Bringg platform plays nicely with others. With our extensive set of APIs, you can integrate Bringg with any existing system or software you already have in place. Bringg makes any system even better.
Once an order is created and a task created, it is assigned (manually, automatically or in "grab mode") to a driver who then gets an alert which allows them to either "accept" it or not.
DETAILED TASK INFORMATION
Assigned tasks include detailed information about the order, customer, destination and messages such as "don't ring the doorbell."
NAVIGATE TO DESTINATION
The Bringg driver app enables drivers to easily navigate to their destinations directly from the application.
Drivers can communicate directly with customers - by text or phone call - in order to reduce friction and create a better overall delivery experience. Drivers can also call dispatch directly from their mobile application.
Customers can pay for their orders through the driver's mobile application which will be synched directly with the Bringg platform.
Proof of delivery is an important requirement for many businesses. By collecting signatures through the driver's mobile application, businesses can provide proof of delivery in the event that a customer makes a claim that they did not receive their order.
A delightful customer experience that will keep them coming back
Give your customers the kind of superior delivery experience that they have come to expect. Once a delivery is on its way, customers get an SMS with a link to an HTML 5 web application (no download necessary). They are then able to follow the driver in real-time, communicate with them and receive alerts when they have arrived. Once the delivery is complete, they can rate their overall experience.